Pre-Research Step

FEATURE READINESS
ALIGNMENT

Classification: Complete Partial Missing Simulated Unstable

0 / 32 classified

1

Discovery & Browsing

Category navigation (aisles, departments, sub-categories)
Search with autocomplete and spelling correction
Product listing with filters (brand, price, dietary, offers)
Product detail page (images, description, nutritional info, weight/unit)
Recently viewed / reorder from past purchases
Personalised recommendations ("You may also like")

2

Cart & Checkout

Add-to-cart with quantity selector and unit options (kg, piece, pack)
Cart summary with running total and savings breakdown
Minimum order value enforcement and messaging
Delivery slot selection (date, time window, express option)
Address entry, saved addresses, and map pin-drop
Payment methods (card on file, wallet, cash on delivery)
Promo code / coupon application

3

Substitution & Availability

Real-time stock status on product pages
Substitution preferences per item (accept similar / refund / contact me)
Out-of-stock handling and alternative suggestions

4

Order Tracking & Fulfillment

Order status updates (confirmed, picking, on the way, delivered)
Live driver tracking with map view
Estimated arrival countdown
Delivery photo confirmation
In-app chat or call with driver

5

Account & Loyalty

Registration and login (email, phone, social)
Order history with one-tap reorder
Loyalty program balance and rewards redemption
Push notification preferences

6

Support & Communication

In-app help centre / FAQ
Issue reporting for delivered orders (missing, wrong, quality)
Refund and credit request flow
Rating and review submission

7

Accessibility & Performance

App load time under 3 seconds on 4G
Arabic / English language toggle with full RTL support
Accessibility compliance (screen reader, contrast, tap targets)